Frequently Asked Questions

Everything you need to know about sourcing from China through Directo Sourcing.

What fees do you charge buyers?

Zero. We charge buyers nothing. Our revenue comes from the Alibaba platform ecosystem — we earn when factories grow and renew their platform membership, not from marking up your orders. This means our incentives are fully aligned with your procurement success.

How do you verify factories?

We personally visit factory floors in Shandong Province. We check business licenses, production capacity, certifications (ISO 9001, CE, SGS, FSC, BSCI, etc.), export history, quality control procedures, and production line conditions before recommending any manufacturer. No factory enters our network without an on-site audit.

Is my payment protected?

Yes. Every transaction goes through Alibaba Trade Assurance — a third-party escrow service. Your money is held securely until you confirm receipt and quality of goods. If there's a dispute, Alibaba mediates and can refund your payment.

Can I visit the factory before ordering?

Absolutely. We encourage factory visits and will arrange on-site inspections for you. Walking the production line, meeting the team, and seeing quality control in action is the best way to build a long-term supplier relationship.

How long does supplier matching take?

We typically respond with matched factory profiles within 48 hours. Complex or highly specialized product requests may take up to 72 hours. In urgent cases, we can expedite to 24 hours.

What MOQ do your factories accept?

MOQs vary by product category and factory. Many of our manufacturers offer flexible minimums — from as low as 2 pieces for bearings, to 1 unit for electric vehicles or machinery. We help negotiate MOQ terms on your behalf.

Do you handle shipping and logistics?

We connect you with qualified freight forwarders but you maintain full control of your logistics. You can use your own forwarder or work with our recommended partners for FCL/LCL shipping from Qingdao, Yantai, or Rizhao ports.

What industries do you cover?

We cover 10 core manufacturing verticals: Bearings & Auto Parts, Electric Vehicles, Lithium Batteries, Beauty & Hair Extensions, Glass Bottles & Packaging, Baby & Kids Products, Solid Wood Furniture, Wooden Kitchenware, Wooden Crafts & Decor, and Industrial Equipment. Can't find your category? Contact us — our network extends beyond these verticals.

Ready to find your factory?

Submit your requirements and we'll match you within 48 hours. Free.

Start Sourcing